[Free Ebook] Telehealth: Taking the Pulse of the Healthcare Consumer in the New Normal

COVID-19 will likely go down as the greatest single disruptor to the modern U.S. healthcare industry. One transformation coming from the pandemic is the nationwide adoption of telemedicine at scale.

To gain deeper insight into how COVID-19 has impacted patient access and care delivery, we partnered with OnePoll to survey a representative sample of 1,000 adult healthcare consumers across the U.S. between June 29 and 30, 2020.

Download this ebook to learn:

  • How consumer preferences for care have shifted, and which of these shifts will sustain after COVID-19
  • The latest data on patient satisfaction and preferences for telemedicine
  • The digital technologies that consumers demand most frequently
  • Generational and other demographic differences in the adoption of and satisfaction with telemedicine and other digital health technologies
  • Strategies that provider organizations can adopt to best meet consumer demands in the New Normal



Numerous innovations over the past decade have brought disruption to healthcare delivery in America; however, none have been as impactful as the COVID-19 pandemic. In fact, this health crisis will likely go down as the greatest single disruptor to the modern U.S. healthcare industry. Within months, there have been sweeping changes in not only who can receive care, but also how consumers access and receive care. Providers, facing unprecedented operational and financial ramifications, have had to adapt to delivering medical care in a socially distanced environment.

As regulators and payors have granted broad flexibility for treating patients remotely, healthcare organizations have stepped up their telehealth capabilities to safely cope with noncritical and ongoing care needs. The rapid emergence of virtual care has been critical in the public health response to COVID-19...