[Free Ebook] Meeting the Healthcare Consumer With a Digital-First Approach

In healthcare, the near-total shutdown of in-person elective care at the beginning of the pandemic disrupted patient access. The gradual resumption of patient-provider interaction has since paved the way for a remarkable surge in digital health.

For the second year in a row, we have partnered with OnePoll, a leading research firm, to conduct a survey that offers an up-to-date understanding of consumer attitudes and preferences around patient access and engagement and shows how healthcare providers are meeting patient expectations. We are pleased to offer insights from DocASAP’s 2nd Annual State of Patient Access and Engagement Survey.

Download this ebook to learn:

  • A 10-step checklist for providers to go 'digital-first'

  • A breakdown of healthcare consumer preferences for accessing care by age, gender, and more

  • The percentage of healthcare consumers want to receive care virtually, in-person only, or both virtually and in-person after the pandemic

  • The top channels that consumers prefer for pre-appointment, post-appointment, and other communications

  • What matters the most to consumers now when searching for and selecting a provider




Since COVID-19 imposed a nationwide disruption of healthcare delivery, more consumers report that convenient, timely care is of value to them. Increasingly patients are embracing digital health technology that grants them the instant, seamless patient experience they desire.

In a September 2020 survey by Xtelligent Healthcare Media, 45% of healthcare executives said patients will also demand more timely care in the new normal. The report goes on to say that, “Throughout the pandemic, patients became accustomed to seeing their doctor through a video or phone call. So, as they readjust to the new normal, many patients will expect to receive the same quick and timely care.”...