[Free Ebook] Elevating Patient Access in the New Normal

As healthcare consumers catch up on deferred medical appointments, they expect the same convenience, transparency, and accessibility for both in-person and virtual care. The new normal is here, and potential patients are poised to visit a competitor if they don’t quickly get what they need, when they need it.  

We created this ebook to demonstrate how five healthcare providers offered frictionless access amid pandemic challenges.

In this ebook you will learn:

  • How Roper St. Francis Healthcare recovered patient volume to pre-pandemic levels in six months. 

  • How Bayless Integrated Healthcare connected patients to behavioral health services through digital channels like health plans. 

  • How South Bend Clinic streamlined access to virtual visits when patient demand was at an all time high.

  • How Hospital Sisters Health System and Inova Health System increased patient acquisition and stayed competitive in their markets.



The COVID-19 pandemic ushered an unprecedented era of healthcare innovation. As healthcare consumers experience the ease of digital health technologies such as telemedicine, they’re approaching providers with heightened expectations of convenience, transparency, and accessibility. If they don’t quickly get the care they need, when they need it, patients are poised to move on to a competitor. Healthcare providers must evolve.

Read on to see how these five providers embraced innovation to provide frictionless access throughout the pandemic.